Refund policy

Returns

Perishable goods such as Chocolate and Confection can not be returned.

If you have concerns about the product you bought from this website please contact us at chocolatier@ganong.com and we will gladly discuss with you. 

Refunds (if applicable)

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chocolatier@ganong.com.