Contact Us

At this time of year we are very busy and responses could take 24 to 48 hours on the weekdays. We have prepared some notes that may help you:

• All available stock is online, at this time we have no updates as to when items will be restocked
• We accept returns for defective products only and exchanges are not accepted
• If you are looking for product in your local area please visit https://ganong.com/where-to-buy
• If you are looking to track your order – you would of received a tracking number in your email please track it with the included link. 
• For promocodes, info on Free Shipping promotions and items restocks please sign up for our newsletter  https://ganongchocolatier.shop/
• Our online shipping rates are connected live to UPS, our apologies but we do not have control over UPS rates.
• We no longer ship due to the USA, due to two recent policy changes that negatively impact cross-border shipping.
  • Elimination of the de minimis exemption as of August 29, 2025
  • Increasing customs scrutiny and delays, and requiring additional data for all FDA-regulated goods

If your question can not be solved with one of the above bullets we will respond to your inquiry within 48 hours.

If your inquiry is a question about an order you placed make sure you include an order number and we will respond as soon as possible.

  ~ The Ganong Chocolatier Staff

Email: chocolatier@ganong.com